Generation Failure / Refund Policy

If your payment succeeds but report generation fails, contact support for retry help or refund review.

Include your checkout email, approximate purchase time, selected audit type, and what happened.
If Stripe charged you and no report was generated, use your private recovery link to retry without another charge, or contact support for retry/refund review.
Wave 1 uses private recovery links when durable storage is configured. Save your recovery link and report pages; this is not a permanent account vault.
Reports are digital products, but technical failures should be handled fairly.
Reports provide styling, grooming, makeup, wardrobe, color, and photo guidance only. They do not guarantee results.

Support: jyoung905@gmail.com